MAKE IT: SMARTFASTERSEAMLESS

More than documentation.Operational excellence starts here.

One platform that documents your operations, services and customer experience, then turns them into approved documents and data-driven improvement.

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0Integrated operating pillars
0Core modules
0Languages: Arabic and English
0User roles
About the platform

One platform that links your structure to everything you deliver

SPcx is one platform that links your organisational structure to your operations, services and customer experience, and turns them into approved documents. Bilingual, and it runs in the browser with nothing to install.

Explore the modules
SPcx dashboard
What the platform does

Platform Modules

Operations DocumentationYour operations, procedures and KPIs in one place.
Process DesignerDraw the process flow by drag and drop.
Services & Customer ExperienceService cards and the customer journey, today and target.
Improvement & MaturityMeasure digital maturity and track the impact of change.
Suggestions & SurveysCollect and follow up improvement ideas.
Reports & ExportOfficial documents, ready, in your branding.
How it works

From organisational structure to approved document

  1. 01Set upYour structure and users.
  2. 02DocumentProcedures, KPIs and process flows.
  3. 03Services & experienceService cards and the customer journey.
  4. 04ApproveReview and approve every change.
  5. 05ExportOfficial documents in one click.
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Swimlane diagram
Before / after improvement
Why SPcx

Built for public and private organisations

BilingualArabic and English
Runs in the browserNothing to install
Approval workflowNo change without approval
Roles & accessEach user sees what they need
AI assistantInstant answers inside the platform
PDF & Excel exportDocuments in your branding
KPIsTrack achievement live
Change logEvery change on record

For the public and private sectors

  • Ministries & authorities
  • Local departments & municipalities
  • Regulators
  • Semi-government entities
  • Government-owned companies
  • Private sector companies
  • Banks & financial institutions
  • Healthcare & education
Request a demo

See SPcx on your entity's services and operations

Book a live session with the IMPACT iN team and see how the platform documents your operations, services and customer experience in one place.

  • A live demo tailored to your organisation
  • Answers for your operations and technical teams
  • In Arabic or English

Your email app will open with a ready message to spcx@impactin.ae